• FAQ

    Contact Us

    • Sure! Send us an email to hello@nicks.com 

    • We love working with anybody who loves ice cream the same as we do!

      Please send your credentials to hello@nicks.com, and we will keep your information on file for future opportunities.


    Coupons, Discounts & Deals

    • We recommend checking your discount code has no typos or unseen spaces. Discount codes are case-sensitive, and can only be redeemed once, and can only be applied once per order.

    • Our coupons have a print limit per customer. If you have not printed coupons before, make sure your browser or device capabilities don't have any restrictions that could stop your coupons from printing from your internet connection.

    • Okej, when it comes to shipping price, there are a lot of factors: dry ice, thermal packaging, 2-day delivery, and quality assurance to ensure protein bars arrive in good condition. This takes a lot of time and people! In general this makes shipping more expensive than shopping at the store.

      If price is an issue for you, let us know and we'll be happy to send you some coupons for our store locations!


    Find Us

    • Start with our product locator. You can easily search by flavor.

    • Check out our product locator. If there aren't any stores near you, our location request form will appear, and you can let us know!

    • N!CK's is currently available at ACME, Jewel, Shnucks, Harris Teeter, Randalls, Pricerite, Shoprite, Stop & Shop, Hannaford, Giant, Albertsons, Safeway, Market Basket, Dave's Shaw's, Big Y, Wakefern, Roche Bros, Tom Thumb, or Rouses in select locations.

      We're always stocking new flavors and adding new stores. To find the closest N!CK'S near you, our latest updated store list is available on our product locator.

    • You can find N!CK'S at a store near you by using our product locator.

      If you don't find any N!CK'S near your location, please leave us a request.


    Ingredients

    • Each flavor has different nutritional facts, which can be found in their product description from our online shop.

    • Our ice creams have no added sugars! To learn more about the sweeteners used in our ice creams visit our nutrition page, Sweet Nutritional Science.

    • We do not use any synthetic ingredients or artificial sweeteners. For more information on our nutritional science, please visit our nutritional page on how we create our plant-powered ice cream.

    • We currently do not have any dairy-free options.


    Nutrition

    • Ja! Most of our pints have an average of 3-9 net carbs per serving.

    • Nutritional Facts are required by the FDA to round calories to the closest interval of 10. For integrity, we always round our calories per serving up, which compared to per pint may be higher (even though it's actually lower!).

    • Math!! N!CK’S has between 3g to 9g of net carbs:
      Net carbs = carbs - fiber - sugar alcohols (Erythritol, etc.) - Allulose

    • Sweet science from Sweden! We never use any synthesized ingredients or artificial sweeteners. We're always striving for new ways nutritional science can benefit our health without compromising the taste or texture of ice cream.


    Health

    • The following flavors do NOT contain any nuts:

      Mint Chokladchip
      Swedish Vanilj
      Strawbär Swirl
      Coffee Karamell
      Swedish Cookie Dough
      Swedish Lemon Bar
      Swedish Choklad
      Birthdäg Cake
      Sälta Karamell
      Cherry Choka-Fläka
      Cookies and Kräm
      Triple Choklad

      All of our light ice cream flavors are made in a facility that processes nuts which could result in cross-contamination.

      For nutritional facts on each of our individual flavors, visit their product pages available on our online shop.

    • Our ice creams do not contain soy.

    • Unfortunately, no. Our products should be never be considered treats for your pets. 


    Ordering

    • Visa, MasterCard, Amex, PayPal.

    • Please contact support@nicks.com with your updates immediately.

      We can't guarantee the update, but contacting us as early as possible is always better. And orders can't be updated after 24 hours.

    • Start with checking to see if the charge went through on your bank account. Also check your N!CK'S cart to see if your order is still in the checkout process. Also check your for a confirmation in your email's promotions or SPAM folder.

      If you have a charge on your account and no confirmation from N!CK'S, then check if you used the correct email address. Check any secondary email inboxes to make sure your order confirmation didn't go to these addresses instead.

      If you are still troubleshooting finding your order confirmation from here, please contact our support team at support@nicks.com.

    • Unfortunately, when you receive your tracking number, this means your package is already in-transit. At that point it's out of our hands. Our recommendation would be to contact UPS support immediately to intercept or forward your package to your address.


    Shipping

    • We ship to all 48 continental US states. Addresses must be residential locations not including commercial businesses, P.O. Boxes, and gated entryways.

    • UPS 2-Day Ground.

    • Orders ship within 48 hours of being processed. Currently, due to additional measures we're taking to ensure the health and safety of our fulfillment teams, order processing can take up to 5 days after the order is placed. You'll receive an update once your order has been processed, and another once your order has shipped. If you don't receive a shipment notification within 48 hours of the processed notification, please reach out to support@nicks.com with your order number.

    • All of our orders are scheduled and packed to be received within 48 hours of the order being shipped. If your order seems to be delayed after you've received a shipment confirmation, please reach out to support@nicks.com.

    • UPS 2-Day Ground services shipping for $15 per delivery, depending on your location and order size.

    • Our packages typically ship within 24 hours after you receive your order confirmation. There may be delays if you place your order on Thursdays or Fridays or if shipping demands are higher than anticipated.


    Damages & Claims

    • That's impossible! Just kidding. We love to get feedback. Let our team know what we could do better by emailing support@nicks.com.

    • Your satisfaction is always our number one priority! But we can't make guarantees on online orders after 24 hours of their arrival. And we can't make promises because shipping delays are usually outside of our control.

    • Please contact your store of purchase. You can find their info on our product locator. Unfortunately, we have limited abilities to help with refunds made at these stores, but we hope the store can help you!

    • Please email support@nicks.com with the following info if you have it:

      - Store Name 
      - Location
      - Flavor
      - Quantity 
      - Pint Lot Number (located underside of carton)
      - Details & Photos

      We highly encourage including photo evidence so we can help you out faster!

    • Please email support@nicks.com with as much detail and any photos available.

    • Please email support@nicks.com.

    • If your package arrives in a less-than-cool condition, please contact support@nicks.com within 24 hours of its arrival with the following to make a claim:

      - Customer Name and email from purchase
      - Order Number (from your confirmation)
      - Photos & details of your package's condition upon arrival

      Our team will review your claim and get back to you as soon as possible. Once approved, we can either remedy the situation with a replacement order, store credit value, or full refund.

    • Because of the nature of our product, we do not accept returns. If you experience any issues with your order that would warrant a return, please reach out to support@nicks.com, and our team will assist in making the situation right.


    Nick's Vegan